1. Who We Are
PrayerSong ("PrayerSong", "we", "our") operates this website and the digital service described on it. This policy explains how we collect, use, and protect personal information submitted through the website, forms, checkout, and support channels.
2. Information We Collect
We collect information you choose to provide, such as your name, email address, order or project brief, recipient details, messages, prayers, memories, preferences, and support requests. We may also receive payment status, transaction references, and fraud prevention signals from payment providers. We do not store full payment card numbers on this website.
3. How We Use Information
We use submitted information to prepare and deliver the requested digital service, personalize outputs according to your brief, provide customer support, send service updates, maintain security, prevent abuse, and comply with legal or accounting obligations.
4. Personal Content
Custom briefs may include sensitive personal stories, family details, faith-related language, or other meaningful content. Only submit information you have the right to share. We use this content to provide the requested service and do not sell it.
5. Service Providers
We may share limited information with trusted vendors that help us operate the service, including hosting, email, storage, analytics, payment processing, fraud prevention, and customer support providers. These vendors may process information only for the services they provide to us.
6. Data Retention
We keep order, support, and project records only as long as needed to provide the service, resolve support requests, prevent abuse, and meet legal or accounting obligations. You may contact us to request deletion where applicable.
7. Your Choices
You may request access, correction, or deletion of your personal information by emailing support@prayersong.shop. We will respond according to applicable law.
8. Contact
Privacy questions: support@prayersong.shop.