1. Cancellation Before Work Starts
You may request cancellation before we begin processing, creative preparation, generation, or other fulfillment work for your order. If no work has started, we will cancel the order and refund the payment according to the payment provider's timing.
2. Custom Digital Work
Because custom digital services are prepared from your submitted brief, cancellations and refunds may be limited once work has started or a draft, download, preview, or final output has been delivered.
3. Revision Requests
If the order page includes revisions, we will handle eligible revision requests according to the package description. Revision requests should be related to the original brief and submitted within the stated support window.
4. Service Problems
If you cannot access a paid deliverable, receive the wrong order, or experience a technical issue caused by our service, contact us and we will attempt to correct the issue, redeliver the item, or provide another appropriate remedy.
5. Non-Refundable Circumstances
Refunds are not available for requests based only on subjective preference after delivery, delays caused by incomplete or inaccurate information you provided, misuse of the service, or requests that violate our Terms of Service.
6. How to Request Help
Email support@prayersong.shop with your order reference, the email used at checkout, and a short description of the issue.